Privacy Policy
Your privacy matters to us. This policy explains how Total Human Design collects, uses, and protects your personal information.
Table of Contents
Total Human Design ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.totalhumandesign.com, our mobile applications, and all related services (collectively, the "Services").
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1. Information We Collect
We collect information that you provide directly to us, information collected automatically, and information from third-party sources.
1.1 Information You Provide Directly
| Category | Data Collected |
|---|---|
| Account Information | Full name, email address, password (encrypted) |
| Birth Information | Birth date, birth time, birth location |
| Optional Information | Gender, profile picture |
| User Content | AI chat messages, community posts, testimonials |
| Payment Information | Billing name, address, transaction history |
| Device Information | IP address, browser type, device type |
| Usage Information | Pages visited, features used, time spent |
1.2 Why We Need Birth Information
Your birth information (date, time, and location) serves two purposes:
- Age verification: We collect your birth date to verify you are 13 years or older (COPPA compliance)
- Chart calculations: Your complete birth data (date, time, location) is used to calculate planetary positions at the time of your birth, which forms the basis of your unique Human Design chart
Your birth date is used exclusively for these two purposes and is never shared with third parties for marketing or other unrelated purposes.
1.3 Information Collected Automatically
When you access our Services, we automatically collect:
- IP address and approximate location
- Browser type and version
- Operating system and device type
- Pages visited and features used
- Time spent on pages and click patterns
- Referring website/source
1.4 Information from Third Parties
- Payment processors: Transaction confirmation and payment status
- Analytics services: Aggregated usage statistics
- Social login providers: Basic profile information (if you use social sign-in)
2. How We Use Your Information
2.1 Providing Our Services
- Generate accurate Human Design charts based on your birth information
- Create and manage your account
- Provide personalized chart interpretations and content
- Deliver courses, classes, and educational materials
- Process AI chat requests and provide responses
- Enable community features and user interactions
2.2 Processing Transactions
- Process payments for subscriptions and purchases
- Manage subscription renewals and cancellations
- Send invoices and payment confirmations
- Handle refund requests
2.3 Communication
- Send account-related notifications (verification, security alerts)
- Respond to your inquiries and support requests
- Send newsletters and educational content (if opted in)
- Notify you of important service updates
2.4 Improvement & Development
- Analyze usage patterns to improve our Services
- Train and improve our AI features
- Develop new features and content
- Conduct research and statistical analysis
2.5 Security & Legal Compliance
- Protect against fraud and unauthorized access
- Enforce our Terms of Service
- Comply with legal obligations
- Respond to legal requests and prevent harm
3. Information Sharing & Disclosure
We do not sell your personal information.
We may share your information in the following limited circumstances:
3.1 Service Providers
We share information with third-party service providers who help us operate our Services:
- Hosting providers: For website and data storage (Railway, Supabase)
- Payment processors: To process transactions securely (Whop, Nas.io, Apple, Google)
- Analytics services: For usage analysis and improvement (Umami, self-hosted)
- Email services: For sending communications (Resend)
- AI services: For powering our SAGE AI features (third-party AI providers with zero data retention policies)
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government requests
- To protect our rights, property, or safety
- To detect, prevent, or address fraud or security issues
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
3.4 Aggregated or Anonymized Data
We may share aggregated or anonymized information that cannot reasonably be used to identify you for research, marketing, or other purposes.
4. Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy:
| Data Type | Retention Period |
|---|---|
| Account Information | While account is active + 30 days after deletion |
| Human Design Charts | While account is active (user can delete anytime) |
| Transaction Records | 7 years (legal/tax compliance) |
| AI Chat Conversations | 90 days (may be anonymized after) |
| Analytics Data | 26 months |
| Server Logs | 90 days |
5. Your Privacy Rights
You have certain rights regarding your personal information. To exercise these rights, contact us at [email protected].
5.1 Access & Portability
- Request a copy of your personal information
- Request export of your Human Design charts
- Request account data export (delivered via email within 30 days)
Data export requests should be sent to [email protected] with your account email for verification. Exports are provided in machine-readable format (JSON/CSV).
5.2 Correction
- Update or correct inaccurate information
- Edit your profile and account settings directly
- Update birth information for chart recalculation
5.3 Deletion
- Delete your account and associated data
- Delete specific charts or content
- Request removal of AI chat history
Note: Some information may be retained as required by law or for legitimate business purposes.
5.4 Opt-Out Rights
- Marketing emails: Unsubscribe link in every email
- Newsletters: Manage in account settings
- Push notifications: Control via device settings
- Cookies: Manage via browser or our cookie settings
5.5 Response Time
We will respond to your privacy requests within 30 days. Complex requests may require an extension, but we will notify you of any delays.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
7.1 Technical Measures
- Encryption: SSL/TLS encryption for data in transit
- Secure Storage: Encrypted database storage for sensitive data
- Password Security: Passwords are hashed using industry-standard algorithms
- Access Controls: Role-based access to systems and data
- Regular Updates: Security patches and software updates
7.2 Your Responsibility
While we take security seriously, you also play a role in protecting your information:
- Use a strong, unique password
- Don't share your login credentials
- Log out after using shared devices
- Notify us immediately if you suspect unauthorized access
7.3 Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you without undue delay and provide information about the breach and steps you can take.
8. International Data Transfers
8.1 Data Location
Your information may be processed and stored in various countries, including the United States and other regions where our service providers operate.
8.2 Transfer Safeguards
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses with service providers
- Selection of providers with adequate security certifications
- Technical and organizational security measures
8.3 Your Consent
By using our Services, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws.
9. Children's Privacy
9.1 Age Requirement
Our Services are intended for users 13 years of age or older. We comply with the Children's Online Privacy Protection Act (COPPA) and similar international regulations. We do not knowingly collect personal information from children under 13 years of age.
9.2 COPPA Compliance
During account registration, we collect date of birth to verify that users meet the minimum age requirement of 13 years. This information is used solely for age verification and Human Design chart calculations.
If we discover that a user under 13 has created an account, we will immediately terminate the account and delete all associated personal information, except as required to comply with legal obligations.
9.3 Birthdate Collection & Usage
We collect your birthdate for two purposes only:
- Age verification to comply with COPPA (13+ requirement)
- Human Design chart calculations (requires precise birth date, time, and location)
Your birthdate is stored securely and is never shared with third parties for marketing purposes. Chart calculation is performed using our internal systems or trusted third-party calculators with zero data retention policies.
9.4 Parental Rights
If you are a parent or guardian and believe your child under 13 has created an account without your consent, please contact us immediately at [email protected] and we will delete the account and all associated data.
10. Third-Party Links & Services
10.1 External Links
Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties.
10.2 Review Third-Party Policies
Before providing any information to third-party services, please review their privacy policies.
10.3 Payment Processors
When you make payments, you interact with third-party payment processors. Their privacy policies govern their handling of your payment information.
11. Changes to This Privacy Policy
11.1 Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
11.2 Notification
We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending an email notification for significant changes
- Displaying an in-app notification
11.3 Continued Use
Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.